RETURN POLICY
We offer the opportunity to return our products ordered from kourbela.com for free. You have 20 days from the day of receipt to return any unused items and you can choose between an exchange, a credit balance or a refund. In case you encounter any problem, you can contact our Customer Service Department at +30 210942731 or via email at eshop@kourbela.com.
HOW TO MAKE A RETURN
GREECE (FREE RETURNS)
1. Please fill out the Return Form HERE.
2. Insert the receipt of your order (or a copy) and the products you wish to return in the original packaging. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
3. Contact ACS Courier (www.acscourier.net) to arrange the pick-up of your package wherever you wish. The return address is:
Kourbela
86 Alimountos Str.
16451, Athens, Greece
T: +30 210 9942731
To the E-SHOP Sales Department
Free returns are made exclusively through the ACS Courier company. If you choose any other courier company, you will be charged with shipping costs.
4. Once we receive and accept your return, we will contact you – we usually accept returns within 3 business days of their arrival at our warehouse.
INTERNATIONAL RETURNS (FREE)
1. Please fill out the Return Form HERE.
2. Once we receive your return request you will receive through e-mail a pre-paid UPS return label.
3. Pack the items. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return.
4. Contact UPS (www.ups.com) to arrange the pickup of your package whenever you wish.
5. Once we receive and accept your return, we will contact you – we usually accept returns within 3 business days of their arrival at our warehouse.
MANAGE RETURNS
EXCHANGE
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date. Fill out the Return Form choosing the “Exchange” option and select a replacement size and/or color from those available. Please contact us in order to hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. You may exchange for a different product, color or size in our physical Kourbela Stores (Athens, Greece) , bringing the return form and receipt of your order to the store.
STORE CREDIT
Fill out the Return Form choosing the “Store Credit” option and the amount of your return will be credited to your Kourbela e-shop account for your future purchases. Once your return received, store credit will be e-mailed to you and it will be redeemed using your store credit code during your next checkout. Store Credit is valid for 12 months from the date it is issued.
REFUND
Fill out the Return Form choosing the “Refund” option and the refund will be made immediately when returning items are received and checked (2-4 business days). Refunds are only made on your original credit card or PayPal account used to pay the order. Processing time varies depending on the bank and type of credit card. If the purchase is made by bank deposit or cash on delivery (Greece only), the amount of the refund will be deposited into a bank account specified by the customer. Refund requests for online and store purchases and cannot be fulfilled in our physical Kourbela Stores according to Civil Code Article 542 and Article 102 (Athens, Greece).
RESTRICTIONS
Returns are only accepted if the products you wish to return are in the same condition as you received them. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed. All shoes should be tried on a soft carpeted surface so that the soles are not damaged. Swimwear should be tried on over underwear, without removing the protective adhesive strip. Kourbela’s e-shop reserves the right to refuse refunds that are not sent according to the return terms as well as the instructions accompanying each order. In case of unauthorized or unapproved refunds, the products will be returned to the original order’s shipping address.